Questions to Consider

Choosing the right home care agency for yourself or a loved one is an important task. Here are some questions to ask when considering a home health provider:

  • Is the home healthcare provider licensed?
  • Is the home healthcare provider accredited by a leading national accreditation firm?
  • Are the caregivers employed by the provider and supervised by the provider’s
  • Clinical Directors?
  • Does the provider perform criminal background checks on caregivers prior to hiring?
  • Are the caregivers covered by Workers’ Compensation in the event they are injured on the job?
  • Is the provider responsible for deducting State, Federal, Local, and Social Security taxes from the caregivers’ wages?
  • Does the provider send a Registered Nurse to meet the family and develop a plan of care for the caregivers to follow?
  • Once assigned, are caregivers regularly supervised and evaluated by a Registered Nurse?
  • Does the provider require the caregivers to carry photo identification?
  • If you are dissatisfied with your caregiver, may you request a replacement?
  • Does the provider supply backup in case the primary caregiver has an emergency and cannot work?
  • Does the provider keep a “log book” in your home to document services performed (i.e. meals, activities, bathing, etc.)?
  • Does the agency provide overnight and/or 24-hour care?
  • Is the provider available on-call 24-hours a day / 7 days a week / 365 days a year?
  • For more information on the services available in your area, contact TLC Healthcare Agencies today.

Service offerings may vary by individual office location