Home Care Options Checklist

You should not take chances when it comes to your health or the health of a loved one. So when your or their health is compromised, all of the treatment options can seem overwhelming. Luckily, there is a solution: in-home care.

Regardless of their situation, many patients find that they prefer to stay in the familiar surroundings of home.

Whether 24-hour clinical care is needed or just assistance with things around the home, home care providers can help.

Home care services are an excellent option for individuals who need medical attention or even non-medical assistance with daily activities, but would rather receive this care in the comfort of home.

Coordinating home medical equipment, attending to disabilities and chronic illnesses, and performing personal care are just a few of the tasks that caregivers can perform in the home. Caregivers are often available on an as-needed basis, with no minimum time constraints. These services are a particularly helpful solution when a family caregiver is unable or unavailable to assist with the patient’s needs.

Whether it’s you or your loved one that requires home healthcare services, choosing the right home care agency to fulfill your specific care needs is essential. Once you acquire the names of several providers, you will want to learn more about all of the services they provide and the reputations they have developed as a result.

Reputation, Licensing, and Accreditation

  • When it comes to choosing a home care company, there are many facets to consider. First and foremost, you should ensure that the company employs highly trained and professional caregivers. After all, the company you select is going to supply you with a caregiver who will have direct contact with you or your loved one. You want to make sure that your caregiver is compassionate and trustworthy, and above all, compatible with your needs. So insist that you meet him or her prior to hiring. Ask about qualifications and credentials, as well as previous homecare service experience.
  • In addition to providing thoroughly screened and qualified caregivers, reputable homecare companies have the proper certification and accreditation for their state and types of services offered. Inquire about these certifications and services to guarantee that your needs will be met.
  • Working with a home healthcare company that is licensed in your state, and/or accredited by a national body, is an indicator that they are a trusted homecare provider that is held to higher standards than what is required by the state or federal government. In some states, licensing is not required for companion (non-medical) services. If a company is not licensed for that reason, be sure to ask that company if they follow rules and procedures similar to licensed medical providers. 

Management of care

  • Verify to see if your agency not only hires the caregiver, but handles taxes, workers’ compensation claims, background checks, and other tests. If you select an agency with the proper insurance, including workers’ compensation, it can protect you should something happen to your caregiver while in your home. TLC screens all of its employees with criminal background checks, DMV checks, and TB tests.
  • Also, be sure to ask the company if its caregivers are employees of the company. Some companies contract out caregivers for their agency. At TLC, all caregivers are employees of TLC Agencies, LLC. This provides several advantages for our patients, including giving patients the freedom to not have to worry about insurance, taxes, and liability, as that is our responsibility. Companies that directly employ their caregivers are also more likely to work closely with those employees and offer you greater support. 

Meeting your needs

  • Before hiring a caregiver, the first thing you should do is to write out a list of your needs. That way, when talking to a company you can compare your needs to what they provide. Talk to the provider about who is responsible for the care you receive. Are you overseeing the caregiver or does the home healthcare company provide a clinician or case manager to oversee care? Review all skills necessary for your care. If you are seeking skilled medical care, review all necessary skills that your caregiver may need and all tasks they may need to perform. This will ensure you are matched up with the ideal caregiver.
  • In addition, before hiring an agency, ask about the continuity of care. Do they offer an in-home visit? Do they work closely with the caregiver to help provide the best service? Will they supply a new caregiver should the one provided not suit your needs? Let’s face it, sometimes personalities don’t mesh well. It is important, as the patient, that you feel as comfortable as possible. Ensuring that a homecare company will work with you to fit your needs is extremely important. Don’t be afraid to ask a company how they handle these difficult situations. 

Background Checks, References, and Reliability

  • When a caregiver comes into your home, you want to ensure it is someone you can trust. Therefore, it is advised to work with a homecare company that does thorough screening and background checks of its employees. Find out if the company you hire goes beyond basic certification checks and also does criminal background checks, skills tests, or verification of residency and credentials. TLC Healthcare Agencies adheres to the highest standards for hiring our staff. Each candidate is carefully interviewed and thoroughly screened to ensure our patients have peace of mind that they are receiving the highest level of care available. 

Emergency/Contingency Plans

  • It is important to investigate what resources are available in an emergency. Should you need immediate service, or a replacement should your regular caregiver fall ill or have an emergency, ensuring continuity of care is vital. Therefore, it is essential to find a homecare company that can provide service 24-hours a day, 7 days a week, and will find a replacement for your caregiver should that be necessary.
  • Also, if your situation drastically changes, some homecare companies even provide caregivers to you or your loved one in an assisted living facility. The ultimate goal is to give you quality care in the environment that’s most comfortable. Determine this information up front to save you the trouble of finding a new company if you or your loved one ultimately needs more specialized care. 


  • When searching for a homecare company, look for a company that provides training for its healthcare professionals and office staff. For example, TLC provides training for and tests all healthcare professionals, but also provides training to its office staff on patient privacy, among other things. It is important to find a homecare agency that you can trust not only with your care, but also your privacy. 

More Questions?

  • To learn more about what to look for in an agency, view our checklist of questions to ask home healthcare providers and other individuals who may know about the provider’s track record. Their insight and experiences will help you determine which provider is best for you or your loved one.


Our caregivers can provide both in-home skilled medical and non-medical care. This includes, but is not limited to: 
  • Skilled medical care
  • Sitter services
  • Household services
  • Private duty nursing
  • Personal care
  • Companion care
  • Intermittent care
  • Care for people with disabilities
  • Daily living activities
  • Respite care
  • Home health care

TLC Healthcare Services is committed to providing you with the best customer service in the industry. Our staff is available around-the-clock, 24-hours a day, seven days a week. We offer free in-home consultations and home safety evaluations at the start of your program and routinely thereafter based on the client’s needs.. Furthermore, our caregivers and healthcare professionals are regularly supervised and evaluated to ensure that TLC’s high service standards are met.

TLC Healthcare Services adheres to the highest standards for hiring our staff. Our caregivers undergo thorough interviewing, testing, and screening prior to employment. This includes performance of multiple background checks, reference checks, license verifications when applicable, driver record screenings, and a formal orientation.

Additionally, caregivers are regularly supervised and evaluated by management to ensure that you or your loved one is receiving the attention they deserve. We are highly skilled and sensitive to the physical and emotional needs of each patient.

The cost of service varies on a case-by-case basis. TLC Healthcare Services coordinates billing with many payor sources, including Medicare, Medicaid, Managed Care insurances, Long-term Care insurances, and Workers’ Compensation. We also accept personal payment for services.

Please contact your local TLC Healthcare Services office for more information.

When faced with the challenge of finding a qualified individual who can provide care when it’s needed and at a fair price, it is important to know and understand your options. There are many caregiver choices available and these decisions can often become confusing and frustrating. When selecting a homecare provider, it is important to ask questions and make an informed decision based on your specific needs. Learn what questions to consider when choosing a home health provider.

TLC personnel answer the phone live 24-hours a day, seven days a week, including holidays and weekends. An RN is also on-call 24-hours a day, seven days a week. We are committed to giving you the best in customer service!
TLC’s goal is for caregivers to be available to start within 24-hours, and often within the same day.

“Unskilled” or “Non-medical” care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs), and can be arranged for anywhere from a few hours to 24-hours a day. “Unskilled” or “Non-medical” care is often sought by the elderly, new and expectant parents, individuals with disabilities, and those transitioning from a hospital or medical facility to home.

“Skilled” medical care follows a specific plan of care under the supervision of a Physician, Nurse (RN/LPN/LVN), or Therapist, and involves home healthcare services such as nursing care, physical, occupational, speech, and respiratory therapies, as well as social services and hospice care. Skilled medical care in the home can help provide a comforting solution to residing in a hospital, nursing home, or assisted living community.

Hiring a caregiver can often become a confusing and frustrating process. With all of the choices that are available, it is important to be aware of some challenges that may arise should you choose to hire a caregiver on your own. TLC Healthcare Services goes to great lengths to ensure that your specific needs are matched with our highly qualified and compassionate team of healthcare professionals. It is important to know that you are working with a proven homecare agency. We encourage you to learn more about the steps are involved in hiring a caregiver on your own , and how choosing TLC will allow you to focus on feeling happy and healthy, while we take care of the rest.

Submit an online request to TLC Healthcare Services or locate a TLC office near you to get started. Our clinical managers will work with your primary Physician to develop a plan of care that meets your loved one’s needs. To start the homecare process, we will come to your home to address your concerns and answer any questions you may have.

For more information on the services available in your area, contact TLC Healthcare Agencies today.

* Service offerings may vary by individual office location